Refund policy
RETURN AND RIGHT OF WITHDRAWAL
Instructions for withdrawal - pursuant to art. 49, paragraph 4 - Right of withdrawal
TERMS OF WITHDRAWAL
The Customer, who qualifies as a "Consumer", has the right to withdraw from the contract without giving any reason, within 14 days from the date on which the Customer (or a third party appointed by him) received the product or, in the case of more products delivered separately with a single order, received the final product.
Customers who wish to exercise the right of withdrawal must inform the Seller by means of a written declaration, which can be sent by registered mail or by e-mail to malnattmilano@gmail.com. Within 14 days of notification of withdrawal, the customer must return the product to the seller in accordance with the terms and conditions set out in this article
In the event of withdrawal, the Customer will be refunded the payment without undue delay and, in any case, no later than 14 days after delivery of the package. Such refunds will be made using the same payment method used for the initial transaction, unless the customer requests the refund by another means of payment. In this case, any additional costs deriving from the different means of payment chosen will be charged to him. The refund may be suspended until receipt of the Product or until the Customer can prove that he has sent back the goods, whichever occurs first. Any shipping charges and duties are non-refundable.
-Terms of withdrawal
The withdrawal is subject to the following conditions:
- The product must be returned to the Seller, intact, unused, washed, stained or damaged and must be returned in the original packaging, complete in all its parts including packaging and any documentation and other accessories (dustbag and covers, etc. ). To limit damage to the original package, it is recommended, if possible, to put it in another box where the seller's address will be written. In the event of a defective or incorrect item following an error attributed to MALNATT MILANO, the customer is kindly requested to inform the customer assistance team by providing images of the problem;
- Gift wrapping is non-refundable;
- The product must be returned to the Seller with all original tags and identification labels affixed to it;
- In any case, avoid sticking labels or tape directly on the original packaging of the product;
The Seller reserves the right to verify full compliance with the above conditions and goods that do not comply with the above conditions will not be accepted or refunded.
NOTE: CUSTOMERS WHO PURCHASE WITH A VAT NUMBER CANNOT EXERCISE THE RIGHT OF WITHDRAWAL.
Instructions for withdrawal - pursuant to art. 49, paragraph 4 - Right of withdrawal
TERMS OF WITHDRAWAL
The Customer, who qualifies as a "Consumer", has the right to withdraw from the contract without giving any reason, within 14 days from the date on which the Customer (or a third party appointed by him) received the product or, in the case of more products delivered separately with a single order, received the final product.
Customers who wish to exercise the right of withdrawal must inform the Seller by means of a written declaration, which can be sent by registered mail or by e-mail to malnattmilano@gmail.com. Within 14 days of notification of withdrawal, the customer must return the product to the seller in accordance with the terms and conditions set out in this article
In the event of withdrawal, the Customer will be refunded the payment without undue delay and, in any case, no later than 14 days after delivery of the package. Such refunds will be made using the same payment method used for the initial transaction, unless the customer requests the refund by another means of payment. In this case, any additional costs deriving from the different means of payment chosen will be charged to him. The refund may be suspended until receipt of the Product or until the Customer can prove that he has sent back the goods, whichever occurs first. Any shipping charges and duties are non-refundable.
-Terms of withdrawal
The withdrawal is subject to the following conditions:
- The product must be returned to the Seller, intact, unused, washed, stained or damaged and must be returned in the original packaging, complete in all its parts including packaging and any documentation and other accessories (dustbag and covers, etc. ). To limit damage to the original package, it is recommended, if possible, to put it in another box where the seller's address will be written. In the event of a defective or incorrect item following an error attributed to MALNATT MILANO, the customer is kindly requested to inform the customer assistance team by providing images of the problem;
- Gift wrapping is non-refundable;
- The product must be returned to the Seller with all original tags and identification labels affixed to it;
- In any case, avoid sticking labels or tape directly on the original packaging of the product;
The Seller reserves the right to verify full compliance with the above conditions and goods that do not comply with the above conditions will not be accepted or refunded.
NOTE: CUSTOMERS WHO PURCHASE WITH A VAT NUMBER CANNOT EXERCISE THE RIGHT OF WITHDRAWAL.